FAQ

The processing time: 2-3 days

Shipping (US): 10-20 business days
Shipping (EU): 5-10 business days

If you did not receive the items in more than 4 weeks after confirmed shipping date, please contact us.

🌿 Please contact us, if you need an express delivery.
Express delivery time is 3-6 business days.

NOTE: Business days are Monday - Friday.

Ogiworkshops is not responsible for any delayed or lost packages due to Post service.

Please make sure your address is correct when placing an order in our shop.

The Ogiworkshops will not be responsible for any outdated or incorrect shipping information.

Custom orders welcome! To customize Your thing, please send us a message via our e-mail: ogi.workshops@gmail.com

Missing info will result in processing delays. We will message asking for missing info, if we do not receive a response within 48 hours Your order will be canceled.

𝑪𝒂𝒏 𝑰 𝒄𝒂𝒏𝒄𝒆𝒍 𝒎𝒚 𝒐𝒓𝒅𝒆𝒓 ?

You can only cancel Your personalized order up until 2 hours.
After that the order will not be refunded.

If You have questions, please only contact us via e-mail: ogi.workshops@gmail.com

Your order will be packed in a special box to make sure Your mug is delivered to You safely.

We offer "Gift ready" package.
This type of package will include gift card, Your message (if you wish so), special box package.

Please select this option when You add product to the cart.

If tracking shows your package has been delivered, but you are not in possession of it, you will need to contact your local post office for assistance.

Please provide a safe and secure location for Your deliveries. We are not responsible for stolen packages.

In the unlikely event that Your mug arrives damaged, please provide us a photo of the damage and we will gladly send You a new one.

𝑻𝒉𝒆 𝒇𝒐𝒍𝒍𝒐𝒘𝒊𝒏𝒈 𝒊𝒕𝒆𝒎𝒔 𝒄𝒂𝒏'𝒕 𝒃𝒆 𝒓𝒆𝒕𝒖𝒓𝒏𝒆𝒅 𝒐𝒓 𝒆𝒙𝒄𝒉𝒂𝒏𝒈𝒆𝒅 👇

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for custom or personalized orders.

Our mugs are suitable for dishwasher use or wash by hands with warm water, dish soap.