F.A.Q

SHIPPING POLICIES

The processing time: 2-3 days

Shipping (US): 10-20 business days
Shipping (EU): 5-10 business days

If you did not receive the items in more than 4 weeks after confirmed shipping date, please contact us.

Please contact us, if you need an express delivery.
Express delivery time is 3-6 business days.

NOTE: Business days are Monday - Friday.

Ogiworkshops is not responsible for any delayed or lost packages due to Post service.

SHIPPING ADDRESS

Please make sure Your address on file with this website is current. The Ogiworkshops will not be responsible for any outdated or incorrect shipping information.

CUSTOM AND PERSONALIZED ORDERS INFO

Custom orders welcome! To customize Your thing, please send us a message in "note to seller" section when you purchase!

Missing info will result in processing delays. We will message asking for missing info, if we do not receive a response within 48 hours Your order will be canceled.

You can only cancel Your personalized order up until 2 hours.
After that the order will not be refunded.

If You have questions, please contact us.

HOW WILL MY ORDER BE PACKAGED ?

Your order will be packed in a special box to make sure Your mug is delivered to You safely.

WHAT IF MY PACKAGE IS LOST ?

If tracking shows your package has been delivered, but you are not in possession of it, you will need to contact your local post office for assistance.

Please provide a safe and secure location for Your deliveries. We are not responsible for stolen packages.

WHAT IF MY ORDER ARRIVED DAMAGED ?

In the unlikely event that Your mug arrives damaged, please provide us a photo of the damage and we will gladly send You a new one.

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for custom or personalized orders.

CARE INSTRUCTIONS

Our mugs are suitable for dishwasher use or wash by hands with warm water, dish soap.